FAQ

If you’re wondering about an order, our products, or our website, shoot them an email at ariane@hokaran.fr or check out our FAQs section below —the answer might be there already!

 


Shipping

Where does HO KARAN ship?

HO KARAN currently ships all over Europe.

When will my order ship?

Nous nous efforçons de vous livrer le plus rapidement possible.

  • France : 2-3 business days
  • Other European countries : 3-7 business days

I'm having problems with my order.

Sorry about that! If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via  ariane@hokaran.fr. We can give you the inside info. 

 

 


 

Billing & product

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, prepaid cards. Unfortunately, we cannot accept checks or money orders. 

 

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

 

I have a promo code, how can us it?

You should simply specify at the time of confirming your order In case of problem, feel free to ask us at : ariane@hokaran.fr. 

 

 


 

Product

What is hemp ?

Hemp is a crop plant of the Cannabaceae family. It must not be confused with its cannabis's cousin, which is recreational or medicinal use. In France, the legislation imposes a maximum content of THC (tetrahydrocannabinol) for the cultivation of hemp of 0.2%.

 

Do you test the products on animals ?

Of course not! Our products respect man, animals, and the planet! It should be noted that since 2013, cosmetics sales tested on animals is prohibited on the markets of the European Union.

 

Where are you products manufactured ?

All our products, from the plant to the packaging, come from France, with the exception of the 2 kits that are manufactured by our Chinese partner. We try to maximize local production.

 

Am I going to be high if I put some cream ?

NO ! Our products come from hemp which contains less than 0,2% of THC (in accordance with the law in France). In addition, the oil is obtained from hemp seeds, which by definition do not produce THC.

 

What type of skin are HO KARAN products used ?

HO KARAN products are adapted to all types of skin. They are offered to women and men wishing to moisturize and protect their skin from stress and pollution.

 

I would like to test your products, do you have samples?

No, we don't have any samples yet, feel free to ask at ariane@hokaran.fr some GO FAST wipes when your order!

 

When will the next product be launched?

We will soon launch new products. Sign up to our newsletter to get the latest updates and suscribe to our social networks!